Hilton Funeral Supply stands behind the quality of everything it sells. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.  You may be responsible for return shipping & delivery charges, and there may be a restock fee issued or taken out of your refund.  Hilton Funeral Supply does not accept any returns or exchanges on custom, special-order items.  Original shipping charges are not refunded on returned items. Refunds will be issued back to the original source of purchase.